1. Eligibility for Returns

• Returns are accepted within [7 days] from the date of delivery.
• The product must be unused, unopened, and in its original packaging.
• Proof of purchase (order number, receipt, or invoice) is required.

2. Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products.
• Opened personal care or hygiene items.
• Sale or clearance items (unless defective).

3. Return Process

• Contact our customer service to request a return authorization.
• Pack the item securely in its original packaging.
• Ship it back to the address provided by our team.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Shipping costs are non-refundable (unless the return is due to our error or a defective product).

5. Exchanges

• If you wish to exchange an item, please follow the return process and place a new order for the replacement product.

6. Damaged or Defective Items

• If you receive a defective or damaged product, please contact us immediately with photos, and we will arrange a replacement or refund at no additional cost.